Frequently Asked Questions (FAQ)
Find answers to common questions about our products, support, ordering, and technical specifications.
We manufacture and supply marine and environmental measurement equipment, including wave gauges, wave staffs, data loggers, sonic wave sensors, and mounting accessories for oceans, lakes, rivers, tanks, and laboratory use.
Manuals, datasheets, and setup guides are available on each product page under the Downloads section. You can also request documentation by emailing sales@oceansensorsystems.com.
Yes. Our sensors and wave measurement instruments are designed for use in both freshwater and saltwater environments, including harsh marine conditions.
Depending on the model, our products may be:
- Self-powered with long-life batteries
- Powered through external DC sources
- Connected via data loggers or external control units
Refer to the individual product specification sheet for power requirements.
Accuracy varies by model, but most of our sensors deliver high-resolution, fast-sampling measurements suitable for scientific, commercial, and research applications.
Installation instructions are included in the manual. Many sensors can be mounted using:
- Vertical poles
- Brackets
- Floating platforms
- Custom mounts
If you need installation assistance, contact our technical support team.
Yes. We can provide custom lengths, mounting hardware, sensor configurations, and specialized builds for research or industrial applications.
Yes. We ship worldwide. International customers are responsible for customs duties, taxes, and import fees based on their country’s policies.
Warranty coverage varies by product. Most products include a manufacturer’s warranty that covers defects in materials and workmanship. Contact us with your model and serial number for details.
Shipping times depend on product availability and destination. In-stock items typically ship within a few business days. Custom or built-to-order products may require additional lead time.
You can request a quote by emailing sales@oceansensorsystems.com or using the contact form on the website. Please include the product model number, quantity, and shipping location.
Yes. We accept purchase orders from approved institutions, companies, and government agencies. Contact us to set up a purchasing account.
Many of our sensors are compatible with third-party logging systems. Check the product specifications for output formats and compatibility notes.
Our data loggers typically support common formats such as CSV or proprietary formats depending on the model. Manuals describe exact export options and software requirements.
For technical or product support:
- 📧 Email: sales@oceansensorsystems.com
- 📞 Phone: +1-954-796-6583
Still Have Questions?
Our team is ready to help with any additional questions you may have.